Company Policy

Mobile Hair and Color Services

There are no refunds on deposits or cancellations after 5 hours of your booking.  A 50% refund can be given if you cancel between 1 to 5 hours from the start of your booking.

Any bookings before 30 minutes can receive full refund. Correction of color or hair-cutting services may be offer at manager/owner’s discretion. Credit is void if you visited other salons or any beauty establishment for corrections prior to contacting us via email or phone.

Company Events / Spa Party/ Individual Spa Services) Cancellation

There are no refunds on deposits or cancellations after 5 hours of your booking.  A 50% refund can be given if you cancel between 1 to 5 hours from the start of your booking.

Please make sure that everyone in your group that is getting a Spa or Beauty service do not drink

excessively the night before or consuming a lot of alcohol on the day of the services.  We will not

perform services and will leave the premises. 

Please do not take photos of our Beauticians or make any remarks of  wanting services directly, or she or he perceives or are persuaded into an inappropriate touch or are told to perform services beyond the limits of the services you requested (sexual touching, foul language or any derogatory comments that are sexual in nature) the the Beautician has the right to terminate the service and leave the premises.  No refunds will be issued if this situation presents itself and we will no longer book any future services for you or guests.

 

There will be no refund on any of the services that were

paid.

Any bookings before 30 minutes can receive full refund.  Arizona is fully open to provide any Spa or Beauty Services as of May 15th, 2020 COVID-19.  Events that were Scheduled after this date will not be able to get a refund. 

If your state closes again due to COVID-19 and Arizona, you will be entitled to a full refund. If you or a group member of your event became in contact with someone who has COVID-19, please notify us at least 7 days prior to your event.  We will refund you 50% of the services booked or if you decide to reschedule your event due to Covid-19 a full credit will be offered to be used in the next six months.  We will need a proof document from the testing center that you or anyone in your group is clear and no longer have the virus to perform any services.

Regular Manicures and Pedicures will be performed as is.

If any client or group pays for a regular Manicure and Pedicure and the client or any member of the group has either Gel Polish, SNS or Acrylic nails on the date of service, we will not perform either services and there will be no refunds allowed.  Gel Polish, SNS or Acrylic nails takes longer to remove, as we discussed it with you before booking your event.  There are no substitutions on any service(s) once the event has been booked or the invoice has been paid in full.

Client misconduct while receiving a massage or an individual service.

If our Massage therapists or Beautician perceives or are persuaded into an inappropriate touch or are

told to perform services beyond the limits of the massage or other spa service (sexual touching, foul

language or any derogatory comments that are sexual in nature or requesting to take photos of the

Beauticians) the Massage therapist or Beautician has the right to terminate the service and leave the

premises.  No refunds will be issued if this situation presents itself and future appointments will be

denied. 

Personal Property & Valuables

Please make sure to remove all jewelry before getting our spa services and make sure to put all valuables or belongings in a safe place. We are not responsible for the loss of personal property and valuables while performing our services.

Deposit for events

There are no deposit options for individual services. A 50% non-refundable deposit is required prior to booking for company events and group spa packages. All fees and or Invoices must be paid at least 7 days prior to the date of your event. By paying an invoice with either a partial deposit or in full, you agree to the terms and conditions of the cancellation policy.

Product Return

Products may be return or exchanged for credit only within 5 days and must not be open or used. If you have any questions or concerns, please email them to BeauticiansOntheGo@gmail.com

Carla Olivares,

BSBC President and Founder

Beauticians On The Go, PLLC